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Support Medical Secretary - Neurology/Renal

NHS AfC: Band 3

Main area
Medical Support Secretary - Neurology/Renal
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
435-MEC-021-23
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£21,730 - £23,177 per annum
Salary period
Yearly
Closing
13/02/2023 08:00

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

An exciting opportunity has arisen within the Neurology/Renal Medical Secretarial team for a suitably qualified, enthusiastic, motivated medical support secretary to support our team of medical secretaries, as well as providing cover for annual leave and sickness.

You will be based mainly at Royal Blackburn Hospital but travel across ELHT sites may be required during busy periods.

You will be joining a small friendly team of medical secretaries and, as such, you will be an accomplished and flexible team player.

The post holder will undertake a wide range of secretarial, administrative and clerical duties with specific responsibilities including, but not limited to, digital audio-transcription of clinic letters and other correspondence and prioritising post/results/correspondence.

You will be able to demonstrate excellent communication skills and be able to use your own initiative.

Experience of audio transcription is essential and medical terminology would be an advantage, as would experience of working in a busy, demanding office role.

You will need to be calm under pressure and be able to prioritise and manage your workload, often with minimal supervision. This is a demanding but rewarding role

Main duties of the job

To provide secretarial support to the Medical Secretaries within Neurology/Renal, stepping into the role during periods of annual/sick leave.

Duties include, but are not limited to:-

  • Typing and digital transcription of clinical letters, correspondence and reports using Word, Excel, Outlook, Winscribe and other in-house systems.
  • To prioritise workload ensuring deadlines are met on a daily basis.
  • Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
  • Receive and prioritise incoming/outgoing post, both paper and electronic.
  • Retrieve patient results from ICE desktop in a timely manner and maintain systems for monitoring and retrieving outstanding investigations. Filing results once signed by the Consultant. 
  • To provide general administrative duties e.g. filing, faxing, scanning and photocopying. 
  • Tracking in/out medical notes.   Requesting notes from medical records as appropriate. 
  • Ensure effective communication with all work colleagues, visitors and patients.
  • To cover consultants’ secretaries in their absence. 
  • Maintain confidentiality at all times ensuring that information is only divulged to authorised sources and by appropriate means. 
  • Input and extract data from patient administration system (PAS) and other relevant software programmes, which may be Trust-wide or speciality-specific. 
  • Cancelling/amending outpatient clinics in Consultant’s absence. 
  • Attend all mandatory training.

Working for our organisation

At East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.

 

 

Detailed job description and main responsibilities

The post holder will undertake a wide range of secretarial, administrative and clerical duties with specific responsibilities including, but not limited to, digital audio-transcription of clinic letters and other correspondence and prioritising post/results/correspondence, as well tracking patient's pathways (RTT tracking/SOP's).

You will be able to demonstrate excellent communication stills and be able to use your own initiative.

Experience of medical audio transcription is essential and medical terminology would be an advantage, as would experience of working in a busy medical secretarial office.

You will need to be calm under pressure and be able to prioritise and manage your workload, often with minimal supervision.  This is a demanding but rewarding role.

 

 

Person specification

Essential and desirable

Essential criteria
  • GCSE English at ‘C’ grade or above
  • RSA/OCR II Typewriting
  • RSA/OCR II Word
  • RAS/OCR Audio Typewriting stage II
  • Or proven ability of an equivalent level of skill
Desirable criteria
  • ECDL
  • RSA/OCR Medical Audio-Typewriting stage
  • AMSPAR qualification

Experience

Essential criteria
  • Good keyboard skills
  • Six months secretarial experience or AMSPAR certificate
  • Ability to understand, absorb and comply with detailed procedures
Desirable criteria
  • Knowledge of medical terminology
  • Audio-typewriting experience

Personal

Essential criteria
  • Proven communication skills
  • Ability to work in a team and be supportive of team members
  • Able to work to deadlines
  • Proven ability to keep information confidential
  • Proven ability to manage priorities under pressure
  • Proven ability to use own initiative and work without close supervision
Desirable criteria
  • Able to provide reasonable flexibility in terms of hours worked

Employer certification / accreditation badges

Happy to Talk Flexible WorkingPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne King
Job title
Medical Administration Manager
Email address
joanne.king@elht.nhs.uk
Telephone number
01254 734371

If you have problems applying, contact

Address
Employment Services
East Lancashire Hospitals NHS Trust