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IT Network Specialist

NHS AfC: Band 6

Main area
Information Security
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-C010-23
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£33,706 - £40,588 per annum
Salary period
Yearly
Closing
12/02/2023 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

We are seeking a suitably qualified, enthusiastic, motivated Network Specialist to join our team within ICT Services at Royal Blackburn Hospital. You will be joining a friendly team and, as such, you will be an accomplished and flexible team player. 

The postholder will respond to support requests relating the network and telephony issues as well as running exciting projects to improve the infrastructure. CCNA qualification is essential and knowledge of Cisco technologies would be beneficial.

Main duties of the job

The IT Network Specialist role supports the IT Network Manager in delivering a robust, available, secure and resilient corporate network, Wi-Fi solution and telephone system. This is a highly technical role that includes design, commissioning and support of the Trust’s network infrastructure. The role also supports other sections of IT Support providing third line support and an escalation route.

Working for our organisation

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

  • Develop and maintain the Trust’s data and voice networks including the wireless network and remote access requirements.
  • Develop and maintain the Trust’s telephony and ACD systems.
  • Take the lead in specifying and procuring network and telephony equipment
  • Test and evaluate new IT infrastructure products and services including software and hardware, or changes to current systems that are proposed for use in the Trust.
  • Be involved with specific IM&T roll-outs of projects as required
  • Provide high levels of customer care and satisfaction
  • Respond to and resolve network and telephony related incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
  • Diagnose faults within hardware and software and provide fixes for issues that arise in the use of the Trusts network and telephony systems and assets.
  • Provide support to the department’s front line, customer facing services by giving technical assistance, advice and guidance in complicated or very detailed technical areas.
  • Take the lead with the resolution of IT Service Desk generated incidents within any predetermined timescales, including escalation where required.
  • Provide verbal and written reports through immediate line manager, identifying progress in relation to complex IT incidents, issues or implications.
  • Liaise with other local support and /or development teams obtaining advice and/or providing solutions on IM&T technical issues.
  • Liaise with other Trusts support teams when technical issues expand outside the Trusts perimeters.
  • Day to day supervision of junior staff within the team including allocating and monitoring the workload
  • Readily share IM&T knowledge, provide assistance, and deliver core/specialist IM&T related training involving colleagues at all levels
  • Be responsible for own personal education, keeping up to date with emerging IM&T technologies and infrastructures, changes to IM&T best practices, to ensure highest possible standards of work.
  • Contribute to, update and take responsibility for IT Support’s information systems
  • Participate in Departmental reviews, ensuring highest possible standards of work
  • Use and maintain resources efficiently and effectively
  • Participate in the Department’s out-of-hours on-call rotas

Person specification

Qualifications

Essential criteria
  • Degree in IT relating subject or equivalent level of experience
  • CompTIA A+, Network+, CCNA or equivalent experience
Desirable criteria
  • Relevant IT Infrastructure or Vendor Qualifications
  • ITIL Qualification

Experience

Essential criteria
  • Extensive practical experience in a technical IT support environment within a medium to large organisation
  • Extensive experience of network infrastructure development including change management experience, experience of specifying technical requirements to meet business needs, experience of undertaking system implementations, upgrades and migrations
  • Experience of delivering technical solutions to business problems
Desirable criteria
  • Significant practical experience of working within a complex technical environment including networking and telephony
  • Experience of working within IT in an NHS environment.

Knowledge and Skills

Essential criteria
  • Expert technical knowledge of IT Infrastructure hardware and technologies such as network switches, telephone systems and wifi environments
  • Methodical approach to fault finding, diagnosis and resolution
  • Experience of working within Service Level Agreements
Desirable criteria
  • Ability to deliver technical projects within agreed constraints
  • Good knowledge of IT systems and infrastructure within healthcare
  • Knowledge and skills in the use of Cisco technologies

Personal Attributes

Essential criteria
  • Excellent communication skills with the ability to convey complex technical concepts in plain language
  • “Can Do” attitude with positive approach to service delivery
  • Ability to develop and maintain good working relationships with people of all levels
  • Ability to manage a complex and extensive workload through excellent time management and organisation skills
  • Ability to work with minimum supervision and to use own initiative, taking ownership of work
  • Ability to respond to diverse demand and expectations
  • Able to work individually or as part of a team

Employer certification / accreditation badges

Happy to Talk Flexible WorkingPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jamie Smith
Job title
Network and Telecoms Manager
Email address
jamie.smith@elht.nhs.uk
Telephone number
01282 804322