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Healthcare Security Response Officer

AFC Band 2

Main area
Healthcare Security Response Officer
AFC Band 2
Permanent: working a 4on4 off, 12 hour shift covering a 24 hour service (subject to future restructure)
Full time - 37.5 hours per week (plus additional 4.5hrs per week for 12 hour shifts, (subject to future restructure))
Job ref
Royal Blackburn Hospital
post will attract additional payments for unsociable working
07/02/2023 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

This is an exciting time to be joining the Estates and Facilities Department at the Trust as a Healthcare Security Response Officer.

The post holder will be responsible for providing a comprehensive security service to the Trust, protecting patients, visitors, staff and Trust assets against all acts of crime and other risks.

The Post Holder must hold a valid Security Industry Authority (SIA) Door Supervisor License in addition, a valid Public Space Surveillance (CCTV) license would be an advantage but not essential.

A full UK driving license and access to a vehicle would be a benefit as the role may include working at different sites.

The post is offered subject to the completion of enhanced DBS vetting  and suitable references.

Previous applicants need not apply.

Main duties of the job

If you are looking for a role where no two days are the same, enjoy working within a fast-moving environment, are an enthusiastic hard working team player and have the ability to build and maintain working relationships we would like to hear from you.

You will also be required to use appropriate skills to diffuse and de-escalate aggressive behaviour and physically assist in the physical intervention of violent and confused patients. Some of the duties will include:

  • To patrol the areas specified in departmental standard operating procedures, providing a strong security presence across the site.
  • To respond to calls for incidents with visitors who are being verbally or physically abusive, disruptive or committing a crime.
  • To respond promptly to all fire alarm calls, taking action to resolve alarms as quickly as possible with least disruption.
  • To support the Site Manager in all facilities related issues during the out of hour's periods.
  • To provide a confidential and discreet service to all service users at all times.

Working for our organisation

The Trust will welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible

Detailed job description and main responsibilities

  1. Job Summary


To provide a comprehensive 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of their employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, staff and visitors on Trust premises, and ensuring the security of Trust property and assets.


You will be responsible for responding to all Trust security and fire alerts in a timely manner.



  1. The Main Duties of The Role Are:


  • The postholder will work as part of a cohesive team, providing an effective security service to the Trust.


  • Ability to use tact, diplomacy and persuasive skills when dealing with both internal/external stakeholders.


  • Help and assist staff, patients, and visitors in a manner that reflects positively on the Security Service and the Trust.


  • Will respond quickly and effectively to incidents that may occur suddenly and without warning.


  • The postholder is required to wear protective body equipment such as, stab vest, when on duty, other than on official breaks. Be responsible for safe and appropriate storage of issued PPE, reporting defects to Security Supervisor in timely manner.


  • Conduct internal/external patrols of ELHT hospitals and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.


  • Ability to stand/walk for extended periods when on patrols or patient monitoring and ability to move quickly should an incident require urgent response.


  • Frequent patient monitoring duties, this may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive


  • An understanding and empathy toward mental health conditions such as Dementia, Alzheimer’s will be required and the ability to interact with such patients in a caring, empathic manner will be necessary for this role.


  • Ability to deal with volatile and unpredictable people.


  • High-profile presence on wards and departments as requested by Supervisor.


  • Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.


  • Have a basic knowledge of the law and how to apply this in a given situation.


  • Ability to remain calm and reassuring under pressure along with being assertive in a positive manner.


  • Provide protective escort to staff to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to staff moving monies within the hospital to General Office.


  • Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.


  • Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately.


  • Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).


  • To respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.


  • To assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.


  • Locking and unlocking of various areas within the hospital as per planned schedules, or at request of Security Supervisor.


  • There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.


  • To challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.


  • Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury, are reported in a timely manner to minimise risk of harm.


  • The ability to confidently, professionally and courteously communicate with individuals from different backgrounds, cultures and beliefs is a fundamental part of this role. As is the ability to demonstrate active listening skills whilst using recognised techniques to de-escalate potentially difficult situations from escalating.


  • Ability to complete detailed reports in a timely period following attendance at an incident.


  • Be competent in ability to use systems inside the Security Control Room i.e., Incident reporting (Datix) system, missing patient/person system.


  • Ability to work independently with support available if required.


  • Action the production of door access cards requests


  • Security Officers will be required to Undertake “Bedside Security” duties to support clinical staff as requested.

Person specification

assessment /shortlist

Essential criteria
  • • A valid Security Industry Authority (SIA) Door Supervisor License
  • • Healthcare Security experience
  • • Capable of completing all physical restraint training & apply these in your role.
  • Years experience
  • • General education including numeracy and literacy.
Desirable criteria
  • • Ex-Military or Police
  • • Public service or NHS Security or experience
  • • SIA Public Space Surveillance (CCTV) License

Employer certification / accreditation badges

Happy to Talk Flexible WorkingPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Mr Jonathan Moores MBA
Job title
Estates, Capital &PFI Lead
Email address
Telephone number